Day: January 27, 2021

Yorkshire Building Society migrating application development to improve customer satisfaction

Yorkshire Building Society is migrating app development from its legacy system as part of a large investment in digital, which has accelerated during the Covid-19 pandemic.

The building society is moving from an in-house legacy platform to an application development environment from Outsystems. As well as Yorkshire Building Society, the group includes Chelsea Building Society, Norwich and Peterborough Building Society, and Accord Mortgages.

So far, the building society has moved two customer-facing applications to the new platform, with plans for all existing online services to be redeveloped on the platform.

Although the plan has been in place since before the arrival of Covid-19, the pandemic has accelerated plans, said Kirsty Jordan, head of digital at Yorkshire Building Society, who is responsible for anything that appears on the financial services group’s websites. Jordan also takes charge of “how the online products look, what the customer experience is like and how

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