Day: October 4, 2021

First suppliers obtain key Wi-Fi benchmark recognition to spice up service high quality

Broadband Discussion board has revealed Altice Labs and Calix as the primary two suppliers to be listed as a part of its newly launched BBF.398 Grade Wi-Fi Programme. The commerce physique mentioned the transfer can be welcomed by service suppliers and product producers in with the ability to scale back the variety of buyer complaints they obtain about poorly performing units.

A lately printed Broadband Discussion board report, The longer term telco – related residence 2021 survey, in partnership with Omdia, highlighted the truth that buyer dissatisfaction round Wi-Fi expertise is turning into a rising driver of buyer churn. It famous that any service calls associated to the client community may be expensive and will result in additional operational bills via engineer call-outs or gear replacements.

The report discovered that over 30% of consumer assist calls had been associated to poor Wi-Fi efficiency. It careworn that gaining access