Colruyt takes Excessive step to optimise enterprise operations and buyer expertise

Aiming to create a extra dependable, environment friendly and trendy cellular expertise for its clients and workers, Colruyt Group, one of many largest retail firms in Belgium, Luxembourg, France and India, has deployed a sophisticated, cloud-based community to attach grocery store retail shops, warehouses and company workplaces.

Colruyt Group operates greater than 600 shops and provides meals and different items to over 580 unbiased retailers in western Europe. It additionally has a major e-commerce presence throughout Europe. The corporate’s subsidiaries embody greater than 40 shopper and enterprise manufacturers, resembling OKay, Bio-Planet, DATS 24, DreamLand and DreamBaby.

Because of its spectacular enterprise development, Colruyt started dealing with a community capability crunch. Its earlier networking infrastructure was not geared up to help the rise of related units or the bodily growth of the enterprise, nor did it supply useful utilization insights and site companies inside retailers to assist inform gross sales methods. 

In response, Colruyt selected emigrate to a extra resilient, sturdy, dependable cloud-managed community to assist it deal with the elevated capability and create extra operational visibility and intelligence.

The implementation, primarily based on Excessive Networks’ ExtremeCloud IQ cloud administration answer, is designed to allow Colruyt to acquire insights and analytics that may optimise its enterprise operations and handle its whole community by way of a single dashboard.

The community presents wi-fi connectivity for each workers and clients, serving to to reinforce the general person expertise, cellular expertise throughout its retailers, workplaces and warehouses for each person, from store workers with handheld units to clients with smartphones.

Because of the deployment of its expertise, with greater than 10,000 Wi-Fi 6 entry factors, Excessive claimed Colruyt would see quite a lot of key advantages, together with “seamless” and dependable connectivity; unrivalled community insights; sensible and proactive troubleshooting; and “complete” technical, strategic and monetary help.

A unified administration platform provides insights and analytics into using Colruyt’s wi-fi networks, enabling the corporate to judge how one can enhance and optimise operations and the client expertise, in warehouses or shops. Colruyt may also proactively detect community anomalies, counsel potential options and pre-emptively tackle minor points, serving to to keep away from main outages and assure one of the best, most dependable person expertise. 

“We’ve been making use of Excessive’s expertise for a few years,” famous Colruyt Group’s head of IT infrastructure, Wim Pletinckx. “The intuitive cloud platform will help our specialists in managing our wi-fi setting and supply a secure and performant wi-fi answer for our enterprise.”

Markus Nispel, vice-president of worldwide markets – workplace of the CTO, at Excessive Networks, identified that the retail business was in a relentless state of innovation and transition and that had been much more prevalent through the pandemic.

“Success in retail is usually predicated on premium buyer experiences and steady operational developments,” he stated. “We’re proud Colruyt has chosen Excessive to assist drive this transformation… create distinctive buyer experiences and make impactful and transformational enterprise selections.”

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