Refuge launches tech security website for home abuse victims

Home abuse charity Refuge has launched a brand new web site,, providing devoted assets for victims and survivors of technologically enabled home abuse, together with step-by-step steering for securing gadgets and on-line accounts, with help in a number of languages.

Developed alongside survivors of abuse and with monetary help from Barclays’ Covid-19 Neighborhood Support bundle, the location was arrange in recognition that ranges of tech-enabled abuse have skyrocketed up to now few years, particularly throughout the Covid-19 pandemic; from April 2020 to Might 2021 Refuge says it noticed a 97% enhance within the variety of complicated tech abuse instances requiring specialise help in comparison with the primary quarter of 2020, whereas in 2021, this as jumped to a median of 118% extra complicated instances.

Such instances usually contain perpetrators utilizing many various on-line accounts and gadgets to abuse, management and monitor their companions. In some instances abusers use normal gadgets and accounts, however more and more, they’ve turned to extra refined, even malicious software program – this is called stalkerware, and its use has been rising steadily by lockdown. Tech-enabled abuse is continuously a precursor to, or occurs alongside emotional, monetary, bodily and sexual abuse.

Refuge mentioned it was properly conscious many ladies experiencing tech abuse usually really feel they haven’t any alternative however to close down their on-line presence and cease utilizing their gadget, which might compound their isolation from mates, household and different help networks.

Ruth Davison, the charity’s CEO, mentioned: “Refuge is thrilled to be launching, created along with survivors, to empower ladies and youngsters to make use of expertise safely. Up to now 12 months, many people can have turned to expertise to be in contact with family members and to attach with the world.

“Nonetheless, at Refuge we’re conscious that perpetrators of home abuse usually use expertise as a software of abuse – this could power survivors offline and additional isolate them from their help networks. Up to now 12 months, we’ve seen rising numbers of complicated tech abuse instances that require our specialist help.

“No survivor of abuse ought to really feel the necessity to cease utilizing on-line areas,” she mentioned. “That’s why we’re now sharing our assets and professional data with the general public, so ladies can shield themselves from abuse and never be compelled offline on account of home abuse. For any lady experiencing tech abuse, you aren’t alone, Refuge is right here for you.”

The web site hosts a brief, animated movie that illustrates frequent kinds and experiences of tech-enabled abuse, in addition to 17 step-by-step help guides protecting gadget and account safety, created with survivors’ security in thoughts – these guides cowl Android and Apple gadgets, Gmail and Hotmail accounts, and social media platforms together with Fb, Instagram, LinkedIn, Snapchat, TikTok, Twitter and WhatsApp. These guides stroll customers by securing their settings, and supply cautions in opposition to actions that might alert abusers. The location additionally hosts an interactive chatbot and video guides supplied in English, Polish, Spanish and Urdu.

Abuse survivor Amy Aldworth was supported by Refuge’s present Tech Abuse Crew when she was stalked and harassed on-line by a person she met on a relationship app. She went on to assist develop the assets.

“On the time, the abuse felt insurmountable and my psychological well being and skill to work had been severely affected. My Refuge Tech Advocate supported me to safe the privateness and site settings of my on-line accounts, serving to me really feel safer on-line,” she mentioned. “She additionally assisted me in gathering proof for the police and along with her help I used to be capable of safe a Stalking Safety Order in opposition to my abuser.

“Typically ladies in my scenario might not know the place to show to or what their choices are which is why I’m so happy to have been concerned within the creation of,” mentioned Aldworth. “Together with different ladies Refuge has supported, I gave my insights to make sure the web site works for ladies experiencing tech abuse. It’s nice to see that the assets that helped me by such a tough time of my life will likely be accessible to different ladies in comparable conditions.”

Sasha Wiggins, Barclays group head of public coverage and company accountability, added: “While expertise is a good assist and supply of help for a lot of – particularly so over the course of the final 12 months – a few of this expertise is unfortunately being misused by abusers to facilitate hurt.

“Refuge performs a significant position in elevating consciousness, offering help to, and empowering the survivors of this home abuse, and so we’re proud to be supporting the creation of their new Tech Security Web site, permitting Refuge to achieve much more ladies throughout the UK.”

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