Before entering a Kaspersky activation code, check whether the subscription already appears in your account. Purchases and activation methods differ, so the right route depends on where you bought the product and which application you use.
Before you begin
- Find your purchase confirmation and the account email used for the order.
- Check that the subscription matches your product, device and region.
- Connect the compatible Kaspersky app to the same My Kaspersky account.
THE WALKTHROUGH
Follow these steps
Sign in to My Kaspersky
Open the official portal and use the account intended for this subscription.
my.kaspersky.comLook in Subscriptions
If the purchase is already listed, review its details before adding another code.
Add a code when needed
In Subscriptions, find the activation-code field, enter the purchased code and select Add.
Confirm the result in your app
Check that the compatible, connected application shows the expected subscription. Follow any device-selection prompts in the portal.
Based on linked vendor documentation. Screen labels may differ by version, language and region.
Check the purchase before retrying
Keep the exact error message and your order information together. A typing error, incompatible product or account mismatch needs a different solution from an expired subscription. Repeating the same entry without checking the cause is unlikely to help. Never post your full activation code in a public forum or send it to an unrelated support website.
Activation is not the same as renewal
A new code and an existing subscription can have different start-date rules. Check the terms of your purchase before adding a renewal or replacement. Use the subscription details shown by Kaspersky as the reference for dates, device allowance and available applications.
If the app still asks you to activate
Confirm that the app is signed in to the intended account and that the selected subscription covers that application. Check the app’s connection and displayed error. If the account and subscription look correct, use official customer service with your proof of purchase rather than buying another key immediately.
COMMON QUESTIONS
A few things worth knowing.
Do I enter my activation code on this website?
No. This is an information guide. Enter the code only in the official Kaspersky portal or the supported application.
Does signing in automatically buy a subscription?
No. Signing in accesses your account. Check an existing purchase or obtain a suitable subscription through the vendor or an authorized seller where available.
Official references
For exact product instructions and the latest screen labels, check the vendor’s documentation.
Activate an app through My KasperskyAbout activation codes