If you cannot remember the password for your My Kaspersky account, use the official password-reset process. This guide is for the account password, which is different from an activation code or a separate password protecting application settings.
Before you begin
- Keep access to your registered email inbox and verification method.
- If you use Kaspersky Safe Kids, connect at least one child’s device to the internet and sign it into Safe Kids first; Kaspersky warns a reset can cause data loss.
- Use your own device where possible.
THE WALKTHROUGH
Follow these steps
Choose password recovery
On the official My Kaspersky sign-in page, select Forgot your password? and submit your account email.
my.kaspersky.comOpen the reset message
Check your inbox and spam folder, then follow the reset link sent by Kaspersky.
Set a new password
Follow the current password requirements, confirm the new password and complete verification if requested.
Return to sign in
Use the new password on the official portal and update any saved password on your personal device.
Based on linked vendor documentation. Screen labels may differ by version, language and region.
When the reset email does not arrive
Recheck the address you entered, including small spelling differences. Search your inbox for previous account messages to identify the address you used originally. If you request another reset, use the latest message. Avoid repeatedly submitting requests in quick succession.
When you no longer have the verification method
A password reset is not a bypass for account verification. If you cannot access the required phone, authenticator or email, use the official account-recovery help. Do not share recovery codes with someone claiming they can unlock the account for you.
After you regain access
Review the account’s security settings and connected devices. Choose a unique password you do not use elsewhere. If you suspect someone else accessed the account, follow the vendor’s security guidance and check the security of your email account as well.
COMMON QUESTIONS
A few things worth knowing.
Will this recover an application-settings password?
Not necessarily. An application-settings password and a My Kaspersky account password can be separate. Use the help for the exact application if its settings are locked.
Can this website reset my account for me?
No. We explain the process; the reset happens with Kaspersky. We do not receive your password or reset email.
Official references
For exact product instructions and the latest screen labels, check the vendor’s documentation.
Reset your My Kaspersky passwordTwo-step verification